Privacy Policy

Introduction

Nanosilk Srl (“Nanosilk”, “we”, “us”, or “our”) is committed to protecting the privacy and security of our customers’ and users’ personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal data through our website www.nanosilk.it, applications, and online services (collectively, the “Services”).

Data Controller

Nanosilk Srl – Partita IVA: 01907400095 – Via Montegrappa 17, Varazze (SV) 17019

EMAIL: info@nanosilk.it  PEC: nanosilk@pec-legal.it

Nanosilk Srl is the controller of your personal data.

Types of Data Collected

1. a) Personal information: name, surname, date of birth, gender, residence, email address, phone number.

2. b) Payment details: payment authorization data (if paying by credit/debit card or PayPal), including payment risk score.

3. c) Order and sales data: purchase history, order number, invoices, and shipping address.

4. d) Communication data: information obtained through our customer service and other communication channels.

5. e) Consent data: details regarding your preferences for receiving marketing communications.

6. f) Browsing data: search history, preferences, location, IP address, geolocation data, unique user ID, device model, operating system, carrier, and Internet Service Provider.

7. g) Service usage data: information related to how you use our Services.

With your consent, we may use cookies or similar technologies to track and store information about your browsing activity to:
(i) enhance your shopping experience; and
(ii) provide more relevant content and personalized advertising.

For further details, please refer to our Cookie Policy.

Purpose of Data Processing

We collect and process personal data for the following purposes:

• To provide, operate, and improve our Services;
• To process your requests, orders, and payments;
• To communicate with you about your orders or other inquiries;
• To personalize your user experience;
• To personalize your user experience;

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy.

Where required by law, we may retain certain data for longer periods to comply with legal or regulatory obligations.

We may also retain personal data as needed to resolve disputes, handle complaints, or establish, exercise, or defend legal claims.

Data Sharing

Your personal data may be shared with third parties only when necessary to provide our Services, comply with legal obligations, or with your explicit consent.
Such third parties may include: payment service providers, shipping carriers, IT service providers, regulatory or law enforcement authorities, or other governmental bodies.

We may also disclose or share your personal data if:

1. a) We sell our company (or part of it, including certain assets) or merge with another company — in which case your data may be shared with the new owner or merged entity;

2. b) We undergo insolvency or liquidation proceedings — in which case your data may be transferred as part of asset disposal.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, disclosure, loss, or destruction.

We may need to verify your identity, including verifying your email address. If you do not allow us to verify your identity where required, we may be unable to process your request.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

• Access: You have the right to request access to the personal data we hold about you
• Correction: You may request the correction of any incomplete or inaccurate personal data.
• Deletion: You may request the deletion of your personal data in certain circumstances, except where retention is required by law or for legal claims.
• Restriction: hai il  You may request the restriction of processing in certain cases.
• Data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format, or request the transfer to another controller (where technically feasible).
• Objection: You may object to the processing of your personal data where it is based on legitimate interests.
• Withdrawal of consent: If processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
• Right to lodge a complaint: You have the right to file a complaint with the Data Protection Authority in your country of residence, employment, or where the alleged violation occurred. 

Changes to This Privacy Policy

Nanosilk reserves the right to update or modify this Privacy Policy at any time.
Any changes will take effect immediately upon publication on our website.

Contact us

For any questions or concerns regarding this Privacy Policy, please contact us at:
 info@nanosilk.it  or PEC: nanosilk@pec-legal.it.

Last updated: March 20, 2025.