Shipping Policy

Introduction

At Nanosilk, we are committed to providing an exceptional experience for all our customers. This includes ensuring that your purchases arrive safely and on time.
This Shipping Policy outlines our delivery terms, including estimated shipping times, couriers used, and procedures in the event of delivery issues.

Delivery Times

• Standard Shipping: Orders are typically delivered within 3–5 business days from the date of purchase.
• Express Shipping: Available for most destinations, with delivery within 1–2 business days from the date of purchase.

Please note that delivery times may vary depending on your location, public holidays, and weather conditions. Orders placed after 12:00 PM (CET) will be processed on the next business day.

Couriers

We work with trusted delivery partners such as UPS, FedEx, DHL, and national postal services.
The specific courier assigned to your order will depend on the package size and delivery destination.

Shipping Costs

Shipping fees vary based on the selected shipping method, package weight, and destination.
The exact cost will be calculated and displayed during checkout before completing your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this number on the courier’s website to track the real-time status of your delivery.

International Shipping

We offer international delivery to most EU and non-EU countries.
Please note that international orders may be subject to customs duties and import taxes imposed by the destination country.
These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.

Insured Shipments

You can request shipment insurance at checkout or through our support team.
This service provides protection in the event of damage, loss, theft, or other unforeseen incidents, allowing you to file a reimbursement claim with the courier.
Terms and conditions may vary depending on the courier — we recommend reviewing their refund policies directly on their official website before purchasing.

Important:To be eligible for a refund claim, you must sign for your package “with reservation” if there are visible signs of damage and immediately report any anomalies to the courier.

In Case of Delivery Issues

If your order does not arrive within the expected timeframe or if you receive a damaged or incomplete package, please contact us within 48 hours of the expected or actual delivery date at info@nanosilk.it.
Include a detailed description of the issue and attach clear photos showing the damage.
Our Customer Service team will handle your request promptly, following the guidelines outlined in our Returns & Refunds Policy.

Contact us

For any questions or concerns regarding your shipment, feel free to reach out to us at info@nanosilk.it. Our Customer Care team is here to assist you.